Cancellation & No Shows
Cancellation: Cancellation can be accepted by email and fax only.
Sedan/SUV: Minimum cancellation time without charge is four hours before scheduled pick-up time.
14 Passenger Van: Minimum cancellation time without charge is twenty-four hours before scheduled pick-up time.
Stretch Limo: Minimum cancellation time without charge is forty-eight hours before scheduled pick-up time.
Mini-Buses & Coaches: Minimum cancellation time without charge is fourteen days before scheduled pick-up time.
If the client cannot locate the driver at the designated meeting Place, client must call 202-738-1900 to avoid being billed as “No Show.” If client leaves without informing Chauffeur Services, Full fare will be charged (including any tolls, parking, early/late hour, gas surcharge, administration fee, if applicable, plus 20% Gratuity)
Waiting Time: (point-to-point) we grant 30 minutes grace period after updated arrival time for all airport and train stations pickups.
All other pick-ups receive 15 minutes grace period, after which, applicable hourly waiting time will apply.
Extra Stop: (point-to-point) Extra stop is considered a stop made en route with a maximum wait time of 5 minutes for which a $10.00 fee is charged. Waiting time will be charged after 5 minutes in 15 minutes increment at the applicable waiting time rate. Stops from one zone to another zone will be charged as two zone rates. More than two extra stops may convert the flat rate transfer into minimum 3 hour service at the applicable hourly rate.
Early/Late Hour: Any scheduled pick-up before 04:59 AM and any actual pick-up after 11:59 PM will be subject to a $10.00 additional charge added to the base.